Note: In order to avoid any hassle later on, it is recommended to make a video while
opening the product to have perspicuity to both the customer and the buyer whether the
product is defective prior only or later on. This would help at the time of
returning/exchanging the product.
1. Return Policy Timeline for different categories
|Smartwatches||7 days or less from
the date of delivery
|Refunds are not offered on Smart Watch
purchases. However, we do provide the replacement
in case of any defect. Refer the condition of
replacement below in Point no-4. We offer 1
month warranty on Software Issues.
2. What is the procedure if I wish to request for a return/replacement?Please notify fitnex within the given timeline. If you are unable to get in touch with
fitnex, then we shall not be liable for the failure to replace the order.
If our Customer Support Team determines that your problem qualifies under warranty
coverage, we will arrange the reverse pick up for the product that is under Return Policy
You can also self-ship product where reverse pick up may not be applicable. Dispatch the
product within 48 hours after return request is raised.
We will reimburse the cost of shipment in the form of coupon. Shipment cost up to Rs
100 is reimbursable in the coupon form
Products to be returned are to be packed in the original packing.Note: For all self-shipped returns, please ensure product is packed properly and a reliable
courier service is used.3. What to do if I do not receive my order?If the customer does not receive his/her order then he/she can call us on 7042769161 or
send us an e-mail on [email protected] within 2 days from expiry of expected
delivery tenure. Our support team will revert to you within 48 hours.4. What are the conditions for Replacements for different categories of products?Smart Watches:
Not switching on
Damaged at the time of delivery
Battery is not charging as expected by Fitnex.
Not able to sync with the smartphone
Note: The reverse shipping charges will be paid by you.5. What is the procedure after I have asked for a return/replacement?
If you do not get the return/replacement product within 7-10 business days then you can
contact our support team. They will be happy to assist you
We arrange reverse pick up for certain products.
In case you change your mind and wish to keep the item, then cancel the
return/replacement request. If the item has already been dispatched then you can reject
the replacement order at the time of delivery.
6. When are returns not acceptable?
We will not be able to accept any returns after 5-7 days from the date of delivery.
We do not accept returns when the product is damaged or broken. Product should not be
All the products delivered in our "package" must be returned. Anything missing from the
"package" will not be accepted.7. What is the eligibility for return/replacement?
A product is eligible for refund, if it fulfils this condition:
Received different product from what was ordered
· Received incomplete order
Return/Replacement will not be offered under these conditions:
Product is damaged by you
Wrong Order placed by you
Did not like the product
After reverse pickup, Oomphomania receives product in damaged condition8. CANCELLATIONS:
1. How do I cancel my order?
To cancel your order, send us an e-mail on [email protected] or call us on this
number 7042769161 within 2 working days of placing the order*.
We will be able to cancel your order only if the shipment has not been dispatched from
our end. (somewhat conflicting)9. What is the warranty on Smart Watches? (Warranty only on smart watches)
We offer 1 Months warranty on software issues on all smart watches from the date of
We give 30 days, warranty on battery from Date of delivery.Important Notes:
Returns without prior communication with us will not be accepted.To request further instructions on how to return your order, please email us at
There might be a lead time required to set up the transaction with your bank.
Return packages remains your responsibility until it is received by our team.
Replacement order will be initiated only after successful quality check of the returned